Contact

We’re here to help 💬

Have a question about your order, a product, or skincare in general? Our support team is happy to assist.

We aim to respond to all inquiries within 24–48 hours (Monday–Friday).

Customer Support

📧 Email: elmandessenceco@gmail.com

Support Hours

Monday – Friday: 9am – 5pm (EST)
Saturday – Sunday: Closed

Order Help

If you’re contacting us about an order, please include:

• Order number
• Name used at checkout
• Brief description of your question

This helps us resolve your issue faster.

Frequently Asked Questions

Where is my order?
Once shipped, you’ll receive a tracking email. Delivery typically takes 5–12 business days.

Can I change or cancel my order?
Orders can be changed or canceled within 12 hours of purchase.

What if my item arrives damaged?
Email us with a photo and we’ll make it right.

Contact Form Intro

You can add this above your Shopify contact form:

Fill out the form below and our team will get back to you within 1–2 business days.